Refund and Returns Policy

Online Returns Policy – Alpine Indoor Climbing

All online sales are final, and we do not accept returns unless the item has a manufacturing fault.

Please note: We can only process return requests for items purchased online, submitted through the process outlined below.

A reminder that normal wear and tear is not considered a manufacturing fault.

A manufacturing fault is a defect that prevents the product from performing as the manufacturer intended.

To assess a manufacturing fault, the product must:

● Be unused and show no signs of wear or damage
● Have all original packaging and tags attached
● Be accompanied by proof of purchase (order confirmation email)
● Have a return request submitted within 14 days of receiving your order

How to submit an online returns request
Email us at: @alpineindoorclimbing.com.au within 14 days of receiving your order.

Email title:
Returns Request: <online order number>
Please include:

● A detailed description of the suspected manufacturing fault
● How and when the issue was discovered
● Clear photos of the fault from multiple angles, including close-ups

Gift cards cannot be returned, refunded or redeemed as cash.

Gift card must be presented at time of redemption.