Privacy
Statement of Confinement
Alpine Indoor Climbing is committed to protecting your privacy and any personal information we collect. Alpine Indoor Climbing complies with the Privacy Act 1988 (Cth). This policy explains how we may collect, use, disclose and otherwise handle personal and sensitive information.
Alpine Indoor Climbing is committed to safeguarding personal privacy. It recognises that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, Alpine Indoor Climbing will only collect and use personal information as set out below.
For the purposes of this Privacy Policy personal information may mean some or all of the following: a member’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details, photo identification, student identification details, employment details, payment history and sensitive information.
Collecting personal information
Alpine Indoor Climbing will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member.
We collect personal information primarily to enable us to provide members with our services. Alpine Indoor Climbing may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
When a membership or product is purchased personal information will be requested in order to provide the requested service or product, provide updated information, and advice of other Alpine Indoor Climbing products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in Alpine Indoor Climbing being unable to provide services or products to you.
Personal information is collected directly from members or potential future members when they personally complete and submit an application form to become a member of Alpine Indoor Climbing. This can be done in person at Alpine Indoor Climbing.
Collecting sensitive information
For the purposes of this Privacy Policy sensitive information means the information a member has disclosed to us about their physical and mental health and wellbeing.
Sensitive information will only ever be used for providing services to members. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Alpine Indoor Climbing, any Alpine Indoor Climbing group company, or any member of the public, or to lessen a serious threat to a person’s health or safety. For the purposes of this Privacy Policy sensitive information is a subset of personal information.
Use of tracking technologies
Alpine Indoor Climbing may use tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Web Beacon is a technical method that sends information related to the access to websites, when you browse websites, open or preview a HTML-formatted email. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. These tracking technologies allow Alpine Indoor Climbing to monitor the Alpine Indoor Climbing website, and to record how many people are using the different parts of the site. It is possible to set the browser to refuse tracking technologies such as cookies or web beacons, however, this may limit the services provided by Alpine Indoor Climbing’s website.
Using and disclosing your personal information
Personal Information will be used for the following primary purpose:
- To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and Alpine Indoor Climbing;
- To render services under a member’s membership agreement;
- To provide information about products, services and/or special offers to members;
- To obtain opinions or comments about products and/or services from members;
- To record statistical data for marketing analysis from members.
Alpine Indoor Climbing recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Alpine Indoor Climbing, any Alpine Indoor Climbing group company, or any member of the public, or to lessen a serious threat to a person’s health or safety.
Storage and security of personal information
Alpine Indoor Climbing takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format: these repositories are protected in controlled facilities. Alpine Indoor Climbing employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Alpine Indoor Climbing. Alpine Indoor Climbing only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need, wherever possible.
Problems, queries or complaints
For further information regarding this Privacy Policy or to make a complaint about the steps taken by Alpine Indoor Climbing to protect your personal information or privacy, please contact Alpine Indoor Climbing by emailing info@alpineindoorclimbing.com. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.