Privacy
Privacy Policy
Alpine Indoor Climbing is committed to protecting your privacy and complies with the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal and sensitive information.
We recognise that individuals have the right to control how their personal information is collected and used. Providing personal information is an act of trust — and we take that responsibility seriously. Unless given consent to do otherwise, Alpine Indoor Climbing will only collect and use personal information as outlined in this policy.
What Personal Information We Collect
Personal information may include (but is not limited to) your:
- Full name and contact details
- Date of birth and emergency contact information
- Bank account and/or credit card details
- Photo identification
- Photographs and videos (e.g. images used for marketing or social media)
- Security camera footage collected on our premises
- Student or employment information
- Payment history
- Sensitive information such as health and medical details
How We Collect Personal Information
We only collect personal information with your consent, and typically only what is voluntarily provided by you as a participant, member or prospective member.
This information is collected primarily to enable us to provide you with services and may also be used for purposes permitted under the Privacy Act 1988 (Cth), including marketing.
When you sign up for a membership or purchase a product, we may request personal information to process that request, provide updates, and inform you about other products or services we believe may interest you. You are not obligated to provide personal information, but failure to do so may limit our ability to offer you services or products.
Personal information is usually collected when you complete and submit a registration form, either in person at one of our facilities or online through our website or digital platforms.
Sensitive Information
Sensitive information includes data you provide about your physical and mental health and wellbeing. We collect this only to better tailor our services to you.
This information will not be disclosed or used for any other purpose without your consent, except in rare circumstances where it is required by law, necessary to protect the rights or property of Alpine Indoor Climbing, any Alpine Indoor Climbing group company, any director or employee, any member of the public, or to lessen a serious threat to someone’s health or safety.
Tracking Technologies
We may use tracking technologies such as cookies or web beacons to make our website and services more convenient. These tools help us understand how users interact with our website, but they do not identify users personally — only the browser being used.
You can configure your browser to reject cookies or web beacons, although this may affect the functionality of our site.
How We Use and Disclose Your Personal Information
We may use your personal information for a variety of purposes, including (but not limited to) the following:
- To fulfil our obligations under your membership or other agreements
- To provide services and support
- To share information about products, services, or special offers
- To request feedback or gather input about our services
- To conduct statistical and marketing analysis
We respect the trust you place in us. We do not disclose your personal information for purposes other than those outlined above without your consent, unless required or permitted by law.
We may disclose your information to trusted third-party providers (such as payment processors or marketing platforms) who help us operate our business. These parties are bound by privacy obligations and only receive the data necessary to perform their services.
Access and Correction
You may request access to the personal information we hold about you at any time. You can also request corrections if you believe your information is inaccurate, incomplete, or outdated. To do so, please contact us using the details below.
Storage and Security
We take reasonable steps to keep your personal information secure and up to date. Personal data is stored on secure servers (digital format) or in locked, restricted-access areas (hard copy). Only authorised personnel have access to this information.
We will destroy or de-identify personal information that is no longer required, wherever practical.
Contact Us
If you have questions, concerns, or complaints about how we manage your personal information, please contact us at info@alpineindoorclimbing.com.
We take all concerns seriously and will respond to your enquiry as promptly as possible.